FAQs | MASS4D® Custom Foot Insoles



What is a foot insole?

A foot insole is a supportive accessory that can easily be placed inside your shoes to uphold the foot in its optimised posture.

Why do I need them?

If you have flat feet or a collapsed arch, quality foot insoles will support your foot in its corrected posture, providing a strong and stable foundation for the rest of your body. A healthy foot posture will additionally allow for optimal alignment of the knees, hips and spine.

How are MASS4D® custom insoles different from one-size-fits-all insoles?

Custom foot insoles respect the fact that no two feet are the same. MASS4D® custom insoles are not only built specially for your unique foot shape, but also incorporate your bodyweight, foot flexibility and activity levels into each insole, unlike off-the-shelf insoles available in the market. You can find out more about what makes MASS4D® different here.

What kind of conditions can my MASS4D® custom insoles be used for? 

MASS4D® can be used to treat a number of conditions affecting the feet and the body such as plantar fasciitis, flat feet, bunions, hip pain and knee pain

Does MASS4D® offer any special modifications for the insoles?

Yes, you can read more about them here.

Will MASS4D® custom insoles fit in my shoes?

MASS4D® offers a range of insoles in different sizes to accommodate most shoes. We recommend you carry your favourite pair of shoes with you when you visit a certified MASS4D® provider for complete customisation.

How long will my MASS4D® custom insoles last?

MASS4D® insoles are manufactured with premium materials for a long life. The top cover and cushion foam material of the insoles may have to be replaced every 18-24 months to further extend the life of the durable insole shell.

Will I be comfortable wearing my MASS4D® custom insoles?

MASS4D® supports your feet in an improved and corrected posture. You should plan to slowly transition into your new insoles over a 2-week period to enjoy optimal long-term comfort.

How do I take care of my MASS4D® custom insoles?

You can visit our Maintenance & Care page to learn more. 

Will I get a warranty for my MASS4D® custom insoles?

MASS4D® provides a 6-month warranty on the shell and a comprehensive 1-year warranty on manufacturer defects.

DID YOU KNOW: You can get a 6-month extended warranty on your insoles? Click here to learn more! 

Recent Publications

December 10, 2017

Runner’s knee, also known as patellofemoral pain syndrome, is a painful knee condition that commonly affects runners. This pain is felt mostly at the kneecap...
Read More

December 03, 2017

Osteoporosis is a common bone condition that increases the risk of fractures especially in the wrists, hips and spine due to a gradual loss in overall...
Read More

November 19, 2017

Stress fractures of the foot are overuse injuries that are common in sports such as running because of repetitive stress; the repeated movement of the...
Read More

November 05, 2017

Most OTC insoles are made from soft materials and only offer partial arch support. With full bodyweight on the feet, these insoles may not be...
Read More