FAQs | MASS4D® Custom Foot Insoles

FAQs

FREQUENTLY ASKED QUESTIONS

What is a foot insole?

A foot insole is a supportive accessory that can easily be placed inside your shoes to uphold the foot in its optimised posture.

Why do I need them?

If you have flat feet or a collapsed arch, quality foot insoles will support your foot in its corrected posture, providing a strong and stable foundation for the rest of your body. A healthy foot posture will additionally allow for optimal alignment of the knees, hips and spine.

How are MASS4D® custom insoles different from one-size-fits-all insoles?

Custom foot insoles respect the fact that no two feet are the same. MASS4D® custom insoles are not only built specially for your unique foot shape, but also incorporate your bodyweight, foot flexibility and activity levels into each insole, unlike off-the-shelf insoles available in the market. You can find out more about what makes MASS4D® different here.

What kind of conditions can my MASS4D® custom insoles be used for? 

MASS4D® can be used to treat a number of conditions affecting the feet and the body such as plantar fasciitis, flat feet, bunions, hip pain and knee pain

Does MASS4D® offer any special modifications for the insoles?

Yes, you can read more about them here.

Will MASS4D® custom insoles fit in my shoes?

MASS4D® offers a range of insoles in different sizes to accommodate most shoes. We recommend you carry your favourite pair of shoes with you when you visit a certified MASS4D® provider for complete customisation.

How long will my MASS4D® custom insoles last?

MASS4D® insoles are manufactured with premium materials for a long life. The top cover and cushion foam material of the insoles may have to be replaced every 18-24 months to further extend the life of the durable insole shell.

Will I be comfortable wearing my MASS4D® custom insoles?

MASS4D® supports your feet in an improved and corrected posture. You should plan to slowly transition into your new insoles over a 2-week period to enjoy optimal long-term comfort.

How do I take care of my MASS4D® custom insoles?

You can visit our Maintenance & Care page to learn more. 

Will I get a warranty for my MASS4D® custom insoles?

MASS4D® provides a 6-month warranty on the shell and a comprehensive 1-year warranty on manufacturer defects.

DID YOU KNOW: You can get a 6-month extended warranty on your insoles? Click here to learn more! 

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